Privacy Policy

Introduction – What is Privacy Policy and Why is it Important

We are committed to protecting and respecting your privacy.

This Privacy Policy only applies to information from our clients and people visiting the LLPA Sites: https://thellpa.com/, https://c3events.thellpa.com/, https://training.thellpa.com/. https://skills-academy.com/ and https://partner.skills-academy.com/program/ (including all white-labelled sites) (the “Site,” which consists of all content and pages located within the web domain) and does not apply to information that we may collect from you in other ways (for example, this policy does not apply to information that you may provide to us over the phone, by fax, or through conventional mail).

The Privacy Policy explains what personal information we collect from our clients and the visitors of our website, for what purpose, how we intend to use it, the conditions under which we may disclose it to others, for how long we keep it, how we keep it secure and how we review and update such data and the rules by which we do it. As used in this Privacy Policy “we,” “us,” and “our” refer to the Leading Learning Partners Association (the LLPA).

As used in this Privacy Policy, “Personal Information” means any information about yourself that you may provide to us when using the Sites, such as when you sign up for a user account or enter into a transaction through the Sites, which may include (but is not limited to) your name, contact information, gender, date of birth, occupation, company name and certification status etc.

By using our Sites, i.e. registering for our services, you are expressing your agreement to this Policy and the processing of your data, including your personal information, in the manner provided in this Policy.  If you do not agree to these terms, please do not use the Service.

While we may change this Policy from time to time, we will keep posting the amended Privacy Policy on this Site. We may also e-mail periodic reminders of our notices, but you should check our Sites frequently to see the current Privacy Policy that is in effect.

Personal information is only collected so far as it is technically required to provide our services. In no case will the data collected be sold or unlawfully passed on to third parties for any other reasons.

LLPA is not responsible for the actions of third-party people or companies, the content of their sites, the use of information you provide to them, or any products or services they may offer.  Any link to those sites does not constitute our sponsorship of or affiliation with those people or companies.

Content:

What is LLPA
What Personal Information do we collect and how
For what purposes do we use your Personal Information
Who has access to your Personal Information?
Forums, Third-Party Websites and Links
Transferring your Personal Information outside of Europe
Retention Period
What are your Rights
Profiling
Processing Personal Information of Minors
Analytics, Cookies and other Web Site Technologies
Communication
Security measures
Review of this Privacy Policy

1. What is LLPA

Leading Learning Partners Association (LLPA) is a group of well-known Training Centers – each of them a leading IT training company in their country.

You can find the list of our registered members on the following link: https://thellpa.com/members/.

You can find our contact details at https://thellpa.com/contact/.

Data Protection Officer can be contacted at dpo@thellpa.com.

2. What Personal Information do we collect and how

LLPA may collect information about you from a variety of sources. This includes (a) information we collect directly from you, (b) information we collect automatically when you visit our sites or view our online content or (c) information we collect about you from other sources.

Information we collect directly from you

When you sign up for a user account, participate in online courses, register for a paid certificate, send us to email messages and/or participate in our public forums, or otherwise provide information directly to us, we may ask for your email address, full name, public username, password, city, mobile number, country or region of residence and the company you are currently working for.

Information about your gender, year of birth and the highest level of education completed are optional.

Information about the country you are from we will use to deliver your personal information to our Member in the country you are from, but only if you consent and agree with the terms as described in the Privacy Policy.

If you participate in the Partner Skills Academy project, we collect the exam scheduling information and exam success information.

Information we collect automatically when you visit our Sites or view our online content

When you visit and browse our Sites, LLPAs’ websites collect certain information automatically and store it in log files.

This information may be entered by you (for example, attending courses, schedules, attendee info, comments, etc.) or from the web service itself (for example, which pages of our Site were visited, when they were visited, and which hyperlinks and other user interface controls were used, duration of the session, connection information, usage and log data about how the services are accessed and used, the type of the device you are using, IP addresses, (we may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of his or her point of connectivity), location information, language settings, what operating system you are using, browser software, unique device identifiers and other diagnostic data). We also collect certain usage information about student performance and patterns of learning.

We use these to help us design our site to better suit our users’ needs, to help us support our service, for fraud prevention and security monitoring. This information is useful to us for troubleshooting and helps us understand usage trends. We do not collect and process personally identifiable information such as your name, date of birth, address and other unless you provide us with them.

Various web analytics tools are used to collect this information. Some of the information is collected through cookies (small text files placed on your computer that store information about you, which can be accessed by the Site). You should be able to control how and whether cookies will be accepted by your web browser. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar. If you reject our cookies, many functions and conveniences of the Sites may not work properly.

Information we collect about you from other sources

LLPA may receive information about you from other sources, including publicly available databases or third parties and combine this data with information we already have about you. We may also receive information from other affiliated companies that are a part of our Association. This helps us to improve our communications with you, identify new prospects for marketing, and provide products and services that may be of interest to you.

3. For what purposes do we use your Personal Information

LLPA may use collected personal information as necessary to provide and maintain the services, including membership services, privacy and data protection content, certification, training, to administer and improve the courses, to address and respond to service, security and customer support issues, to fulfil our contracts, to detect, prevent or otherwise address fraud, security, unlawful, or technical issues, to fulfil legal obligations or to provide analysis or valuable information back to you.

Some specific examples of how we use the information:

to create and administer your account
to provide you with access to the specific course content and/or services you select
to improve and facilitate the usage of the courses you have entered
to provide you with information about the course or event you are attending
to respond to your inquiries and support requests
to assess your needs, determine suitable courses and display content based on your interests
to send you updates about online courses or other events on the Sites, marketing communication and service information about the Sites maintenance or updates
to conduct research and analysis to improve our services, both individually (e.g., by course staff when working with a student) and in aggregate, to individualize your experience and to evaluate the access, use and impact of the Sites worldwide
to track both individual and aggregate attendance, progress and completion of an online course, and to analyze statistics on student performance and how students learn
to monitor and detect violations of the Honor Code, the Terms of Service, as well as other misuses and potential misuses of the Sites

If you participate in the Partner Skills Academy project, some information is collected to be shared with your employer and Microsoft (see paragraph 4).

We share aggregated, anonymous information that does not identify you, for LLPA business purposes. For example, we may disclose the number of visitors to LLPA Sites or services. We may also share aggregated anonymous information with our business partners for their own business purposes.

Your personal information will be in the first place processed based on the contract we have with you or in order to take steps at your request prior to entering into a contract, based on your consent or when it is necessary for compliance with a legal obligation to which we are a subject.

4. Who has access to your Personal Information

In case you participate in the Partner Skills Academy project, we share with your employer and Microsoft EU your registration and progress data – first name, last name, MPN ID, phone, country, e-mail, company, job role, workshop name, study progress (percentage) + the exam scheduling information – country, company, exam ID, exam-taking month and exam success information (passed/failed) as per the service agreement. We also record workshops and share recordings with you and Microsoft. We will use your email and phone number to ask you information whether you have passed the exam.

LLPA may disclose your personal information to third parties only as described in this Privacy Policy.

Based on your previous consent LLPA may share the collected personal information with its’ Member from the country you come from so they could contact you with information about courses, events or services they offer that could be of interest to you. For these situations, we will make clear at the point of collection that the information will be shared as described.

Also, only with your explicit consent will we share your information with third parties for marketing purposes. We will not sell or rent your information to any third parties.

You have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. If you want to withdraw consent, you can do it by sending an e-mail to support@thellpa.com

If you take part in CyberSecurity Day, we shall collect your name, last name, email and country/region, and shall share them with local LLPA member to provide you with a code to redeem an achievement badge and follow-up with content related to this webinar.

We may share your personal information with third-party service providers (for example for providing system administrator service or cloud computing infrastructure) for the purposes of completing tasks and providing services to you on our behalf. These third-party service providers have access to personal information only as necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.

We may share your information with the third-party product providers for the purposes of, for example, certificate issuance for the course you finished. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.

LLPA may share your information in connection with any merger, sale of our assets, or financing or acquisition of all or a portion of our business to another company. You will be notified through a notice on our site of any change in ownership or users of your personal information.

Also, we may share your personal information as required by law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or LLPA to legal liability.

For our Skills Support and centralized training delivery services, we will use group chat software (i.e. Microsoft Teams). When added to the team, due to technical limitations of the software used, the e-mail account details of the account used for adding you to the team (name, e-mail, picture, etc.) might be visible to the other team members in the meeting requests and during the meeting.

5. Forums, Third-Party Websites and Links

Comments or other information posted by you to our forums or other areas of the Sites designed for public communications or communications among registered course members may be read, collected and used by others who visit the Site. For this reason, we encourage you to use discretion when deciding whether to post any information that can be used to identify you to those forums (or other public areas). If you want us to remove your personal information from our community forum, contact us at support@thellpa.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Our Sites may contain links to third-party services or websites (such as Facebook or Twitter). If you click on those links, including links to Members’ sites or advertisements, you will leave our Sites and go to the site you selected. If you visit a third-party website or use a third-party service, you should consult that site’s or service’s privacy policy. Our privacy policy does not cover the use of tracking tools from third parties and we do not have access or control over these third parties. If you choose, for example, to use Facebook login to use our community forums, the information you provide is tied to your Facebook account and you will need to contact Facebook directly in order to request the removal of personal information from our community forum. But also, logging into one of our sites with your social network or another third-party account may allow us to gather the information that you give us permission to access from that social network or third party.

LLPA does not currently collect financial information from you; however, if you choose to purchase any of the services offered, you will be directed to our third-party payment processor and the submission of your payment information will be subject to the terms found at the payment landing page accessible via LLPA Terms of Services. Payment processors’ websites are not under our control, and you acknowledge and agree that we are not responsible for the collection and use of your information by such websites, unless we have otherwise indicated in this Privacy Policy. We encourage you to be aware when you are being redirected to a third-party website and review the Privacy Policies of each website you visit and use.

6. Transferring your Personal Information outside of Europe

LLPA is headquartered in the Netherlands but our Members and our business partners are located throughout the world so we and our service providers may transfer your personal data to, or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction.

By way of example, this may happen if we use third-party service providers outside of the European Economic Area or Switzerland or if any of our servers are located in a country outside of the European Economic Area or Switzerland. Also, if you use our services while you are outside the EU, your information may be transferred outside the European Economic Area or Switzerland in order to provide you with those services.

In such cases, we will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it, for example through a series of intercompany agreements based on the Standard Contractual Clauses authorized under the EU Data Protection Directive 95/46/EC and also valid under the new General Data Protection Regulation(EU) 2016/679.

Your consent to this Privacy Policy followed by your submission of such information represents your acknowledgement and agreement to that transfer.

7. Retention period

We will keep your personal information on our systems only as long as your account with us is active, as needed to provide you a service set out in any relevant contract you hold with us, to comply with our legal obligations, to resolve disputes and enforce our agreements.

We review our retention periods for personal information on a regular basis.

We may collect your email address when you contact our customer service. Data collected for this purpose will be deleted right after we help you resolve your issue or complaint.

If you wish to cancel your account or for us to stop providing you services, or if we hold personal information about you and you want it to be removed from our database or inactivated, please contact us at support@thellpa.com.

8. What are your Rights

Under the General Data Protection Regulation (EU) 2016/679 you have rights as an individual which you can exercise in relation to the information, we hold about you.

You have a right to (a) request access to, (b) rectification or (c) erasure of your personal data we hold, (d) restriction of processing concerning your personal data or (e) to object to the processing as well as (f) the right to data portability.

You also have a right to lodge a complaint with the supervisory authority.

The accuracy of your information is important to us. If you need assistance in reviewing, updating or changing your information you can email us at support@thellpa.com.

You have a right to delete your personal information or ask us to do that for you, but if you, or we on your behalf, completely delete all your personal information your account may become deactivated and we may not be able to provide you with the requested service.

If you want to get a copy of the personal information we hold, please contact us at support@thellpa.com at any time.

You have a right to object at any time to the processing of your personal data based on public interest, in the exercise of official authority, for the purposes of our or third-party legitimate interest or for direct marketing purposes.

If you no longer want to receive marketing messages from us, please contact us at support@thellpa.com and you’ll be opted-out. You can choose to opt-out of all marketing communications or opt-out of marketing in one of several ways (such as email, text, phone or post).

9. Profiling

We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you and to detect and reduce fraud risk. While making your profile we may use all collected information about you, even those available from external sources, to help us do this effectively.

You have a right to object at any time to profiling based on processing of your personal data based on public interest, in the exercise of official authority, for the purposes of our or third-party legitimate interest or for direct marketing purposes. For this purpose, please contact us at addresses mentioned in the section “What are your Rights”.

10. Processing Personal Information of Minors

LLPA does not knowingly collect personal information from children, aged 16 or under, without appropriate parental or guardian consent.

If you are aged 16 or under‚ please do not send any information about yourself to us, including your name, address, telephone number or email address before getting your parent/guardians’ permission.

In the event that we learn that we have collected personal information from a child under age 16 we will delete that information as soon as possible and if you believe that we may have collected personal information from someone under that age, without proper consent, please let us know using addresses in the section “What are your Rights” and we will take appropriate measures to investigate and address the issue promptly.

11. Analytics, Cookies and Other Web Site Technologies

LLPA is continuously improving Sites and products through the use of various third-party web analytics tools, which help us understand how visitors use our websites, desktop tools, and mobile applications, what they like and dislike, and where they may have problems. While we maintain ownership of this data, we do not share this type of data about individual users with third parties.

Like many companies, LLPA uses Cookies and other common Tracking Technologies on the Site and in email communications to help LLPA better understand your use and needs of the Site, current and future LLPA-related products and services, and how LLPA and Members can improve.

What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. a computer or smartphone) when the user accesses a website. It allows the website to recognize that user’s device and store some information about the user’s preferences or past actions. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Based on your cookie settings, LLPA tracks information indicating, among other things, which pages of the LLPA Site were visited, the order in which they were visited, when they were visited, and which hyperlinks and other user interface controls were used; LLPA may log the IP address, operating system, and browser software you used when accessing the LLPA Site, and LLPA may be able to determine from an IP address your Internet Service Provider and the geographic location of your point of connectivity; and LLPA may track and collect information from emails that LLPA sends to you, for example, whether you opened the email or clicked on any links from the email.
Disabling Cookies
You have some options for managing Cookies and other Tracking Technologies. Therefore, it is recommended that you do not disable cookies. These include:
1. Modifying your browser settings: You should be able to control how and whether your web browser accepts Cookies by adjusting its privacy and security settings. The “help” feature of the menu bar on most browsers will tell you how to stop accepting new Cookies, how to receive notification of new Cookies, and how to disable existing Cookies. If you reject LLPA Cookies, many functions and conveniences of the Site may not work properly.
2. Opting-out of certain third-party tracking and advertising: Some of the third parties used by LLPA for Cookies and Tracking Technologies offer the ability to opt-out from their tracking by following processes described on their websites. LLPA is not responsible for the effectiveness of any third-party opt-out options
3. Please follow the links below for details on how to modify or delete cookies from the following popular browsers:
  1. Mozilla Firefox (https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences)
  2. Google Chrome (https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en)
  3. Internet Explorer (https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies)
  4. Safari (https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac)
4. The Cookies We Set
  If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases, they may remain afterward to remember your site preferences when logged out. We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
5. Third Party Cookies
  In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics documentation and privacy policy (https://support.google.com/analytics/answer/6004245)In some cases, we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.
6. “We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.”
7. More Information
  Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information then you can contact us through one of our preferred contact methods.

12. Communication

LLPA may need to communicate with you for a variety of different reasons, including:

If you contact us with a problem or question, we will use your information to respond.
We may contact you to inform you about changes in our services and our service offerings, as well as about conditions regarding the courses and events you attend. We may also inform you by e-mail about changes in this Privacy Policy. These notifications by email or messages are considered a necessary part of our services and you may not opt-out of them.
Based on information about the courses and events you attended, we may send you emails about new courses and events we think you’d like to hear about either from us or from our Members. You can always opt out of these types of messages at any time by forwarding the message you received to support@thellpa.com with the Subject “Unsubscribe”.

13. Security measures

LLPA takes the security of your personal information very seriously, so we use, constantly review, test and update our physical, technical and organizational measures to prevent any accidental or unlawful destruction, loss or alteration, as well as unauthorized disclosure or access to your personal information.

We restrict access to your personal data only to those employees who need to know that information to provide services to you. Also, we train our employees about the importance of confidentiality and maintaining the privacy and security of your personal information.

However, no security measure is perfect so we recommend safeguarding your password, as it is one of the easiest ways you can manage the security of your own account.

Communication by e-mail, or other communications over the internet aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered and we are not responsible for any unauthorized access or loss of personal information that’s beyond our control.

If we have a contract with another organization for processing your personal information on our behalf, we will make sure they have appropriate security measures and only process your information in the way we have authorized them to in accordance with this Privacy Policy.

14. Review of this Privacy Policy

We keep this Privacy Policy under regular review. This Privacy Policy was last updated on August 31th 2022 (the latest update related only to the Partner Skills Academy project and WE education).

Please read this Privacy Policy carefully and if you have any questions regarding this Privacy Policy or the way we are processing your personal information please send them by email to support@thellpa.com.